5+ years in service
Since 2020, we've built intake teams exclusively for U.S. law firms. Deep category knowledge means faster onboarding and fewer missed signals.
About Sempull Inc
The bilingual intake team built for U.S. law firms.
Sempull Inc was founded in 2020 to solve a problem every managing partner already knows costs them retainers: the Spanish-speaking client who hangs up, the after-hours PI lead who calls the next firm on Google, the paralegal pulled off a billable file to answer a cold caller. Five years and 500,000+ calls later, we're the bilingual front door for 50+ U.S. law firms.
5+
Years serving law firms
50+
Law firms served
500K+
Calls answered annually
EN / ES
Native-level languages
Laura Pulido
Founder & CEO, Sempull Inc
The story behind Sempull
Built by an entrepreneur who saw what firms were losing at the front door.
Sempull was started by Laura Pulido, an entrepreneur who spent years watching a pattern repeat itself across the U.S. legal industry: personal injury and general-practice firms were spending heavily on marketing, only to lose signed cases at the phone. Bilingual callers hung up on English-only receptionists. After-hours leads went to voicemail and signed at the next billboard on Google. Paralegals were pulled off billable work to triage cold calls they weren't trained to convert.
The firms Laura talked to knew the problem — they just couldn't solve it without either hiring a 24/7 in-house intake team (out of reach for most) or handing calls to a generic answering service that treated a $40,000 PI retainer the same as a pizza order. Neither option was serious.
She built Sempull as the missing third option: a specialized, bilingual intake partner built exclusively for law firms — trained on personal injury, immigration, family, criminal defense, and workers' comp workflows; native in both English and Spanish; and priced so a solo or mid-size firm could actually afford 24/7 coverage without breaking the bank.
The goal from day one has stayed the same: give attorneys a front door that scales with their marketing spend, converts the leads they've already paid for, and gives back the hours their team was spending on calls that never should have hit an attorney's desk in the first place.
Trusted by growing firms
Built to earn — and keep — your clients' trust.
24/7/365 coverage
Nights, weekends, holidays, lunch hours — every call is answered by a trained intake specialist, not an automated menu or overseas generalist.
Proven intake outcomes
500K+ calls answered annually, average pickup under 8 seconds, and 50+ firm partners who use Sempull as their bilingual front door.
What makes Sempull different
We are not a general answering service. Every workflow, script, and integration was built around how law firms qualify, retain, and onboard clients — bilingually, around the clock.
100% bilingual, by design
Every agent is native-level in English and Spanish. No outsourced 'we'll find a translator' workflows — Spanish-speaking clients are served at the same standard as English-speaking ones, in the same second.
Trained on legal intake — not 'generic answering'
Our agents are coached on personal injury, immigration, family, criminal defense, and workers' compensation intake. Conflict checks, statute-of-limitations triggers, and ethics walls are part of every script.
Built for the way clients actually call
Most retainer calls don't happen between 9 and 5. We answer nights, weekends, holidays, and lunch hours — so your firm never sends a paying client to voicemail again.
HIPAA & TCPA aware
Recorded calls, audited workflows, encrypted lead delivery. The same standards your firm holds itself to — applied to the front door of your practice.
Our mission
Every U.S. law firm should be able to answer every potential client — in their language, on the first ring, at any hour — without hiring a 24/7 in-house team. We exist to make that the default, not the exception.
Security & Compliance
Trust, privacy, and data security at Sempull.
Your clients trust you with their worst day. We hold that same standard for every call, transcript, and lead that passes through our intake team.
Encrypted in transit & at rest
TLS 1.3 protects data in transit; AES-256 encryption at rest. PII never appears as plaintext on agent screens.
HIPAA/HITECH-aware workflows
Agents are trained on protected health information handling. BAAs are available for personal injury, workers' comp, and medical-records intake.
Attorney–client privilege
Signed confidentiality agreements, conflict-check fields, and privilege-aware scripts keep your intake attorney-client protected.
Redundant U.S. infrastructure
Geo-redundant call routing with automatic failover and a 99.98% uptime SLA — so no lead disappears because of a system outage.
Recorded calls & QA
100% of calls are recorded, scored weekly, and delivered to your case-management system within minutes.
Performance guarantee
30-day pilot. If qualified-lead volume does not lift in the first 60 days, we refund the setup — in writing.
HIPAA/HITECH-aware·TCPA-aware scripting·GDPR / CCPA ready·Annual security review·U.S. ownership
This is a summary of our security and privacy practices. For verification documents and vendor details, view our Trust & Verification page.