The rules of working with us.

1. Acceptance of terms

By accessing or using the Sempull Inc. website ("Site") or any services provided by Sempull Inc. ("Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Site or Services.

These terms apply to all visitors, users, and law firms that access or use the Site or Services, whether on a trial, subscription, or one-time basis.

2. Description of services

Sempull Inc. provides bilingual legal intake, virtual receptionist, appointment scheduling, and related call-handling services for law firms. Our services are designed to help law firms capture and qualify leads, schedule consultations, and provide after-hours coverage.

We may modify, suspend, or discontinue any part of the Services at any time, with reasonable notice when practicable. We are not responsible for any temporary unavailability of the Services due to maintenance, technical issues, or events beyond our reasonable control.

3. Use of the website

You agree to use the Site only for lawful purposes and in a way that does not:

• Violate any applicable local, state, national, or international law or regulation.
• Infringe on the intellectual property or other rights of any person or entity.
• Transmit harmful code, malware, or other disruptive materials.
• Attempt to gain unauthorized access to our systems or interfere with the Site's performance.
• Use the Site to harass, abuse, or harm others.

We reserve the right to terminate or restrict access to the Site or Services for any user who violates these terms.

4. Client accounts and responsibilities

Law firms that sign up for Services may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You represent that all information you provide to us is accurate, current, and complete. You agree to promptly notify us of any unauthorized use of your account or any other breach of security.

You are responsible for providing accurate scripts, intake questions, scheduling preferences, and integration details so that we can perform the Services as agreed.

5. No legal advice

Sempull Inc. is not a law firm. None of our employees, agents, or contractors provide legal advice, legal opinions, or attorney-client services. Our intake agents collect information according to the scripts and protocols you provide. Any legal advice must come from a licensed attorney at your firm.

Communication between our intake agents and prospective clients does not create an attorney-client relationship between Sempull and any person or entity.

6. Fees and billing

Fees for Services are set forth in the service agreement, order form, or pricing page applicable to your account. Unless otherwise agreed, fees are billed in advance on a recurring monthly basis.

All fees are non-refundable except as required by law or as expressly stated in your service agreement. We may change our fees upon notice, which will apply to the next billing cycle after the change.

Failure to pay fees when due may result in suspension or termination of Services.

7. Intellectual property

All content on the Site, including text, graphics, logos, images, and software, is the property of Sempull Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Site content without our prior written permission. You may print or download limited portions of the Site for personal, non-commercial use only.

Client-provided scripts, branding, and intake materials remain your property. You grant us a limited license to use them solely to perform the Services.

8. Confidentiality and data security

We take reasonable measures to protect information collected or processed through the Services. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.

We handle caller and client data in accordance with our Privacy Policy and any applicable service agreement. You are responsible for ensuring that your use of our Services complies with all applicable laws, including attorney advertising rules and data privacy laws.

9. Limitation of liability

To the fullest extent permitted by law, Sempull Inc. and its directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to your use of the Site or Services.

Our total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to Sempull for the Services in the month immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sempull Inc. and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Site or Services.
• Your violation of these Terms of Service.
• Your violation of any third-party right, including intellectual property or privacy rights.
• Any content, scripts, or instructions you provide to us.

11. Termination

Either party may terminate Services in accordance with the service agreement or upon written notice. Upon termination, your right to use the Services will immediately cease, and any outstanding fees will become due.

Provisions that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, and governing law, will survive.

12. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.

Before filing any formal legal action, the parties agree to attempt to resolve disputes informally through good-faith negotiation.

13. Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be posted on this page with the updated effective date. Your continued use of the Site or Services after any changes constitutes your acceptance of the revised terms.

We encourage you to review these Terms periodically. If we make material changes, we will notify you by email or by posting a prominent notice on the Site.

14. Contact us

If you have questions about these Terms of Service, please contact us: