The bilingual legal answering service that never sends a Spanish caller to voicemail.

A bilingual legal answering service is an off-site team of trained agents who answer a law firm's phones in both English and Spanish, qualify new-matter calls to the firm's criteria, run conflict checks, and route or book the consultation — operating 24/7 so no caller hits voicemail.

A generic service takes a message. A bilingual legal answering service like Sempull follows your firm's intake script, runs conflict checks against your case management system, qualifies the case (statute, jurisdiction, case type, damages), books on the attorney calendar, and delivers the lead — in English or Spanish — directly into Clio, Lawmatics, MyCase, Filevine, or HubSpot.

Real native-bilingual agents on every call. We do not use AI voice bots or third-party interpreters. Spanish-speaking callers reach a Spanish-speaking agent on the first ring, not after a transfer or a hold.

Under 20 seconds on average, 24 hours a day, 365 days a year — including nights, weekends, holidays, and your lunch hour.

Sempull plans start at a flat monthly rate and are typically 60–75% less than the loaded cost of one in-house bilingual receptionist. Pricing scales with call volume, not headcount.

Most firms are live in 3–5 business days, including script approval, CRM integration, and agent training on your practice areas and intake criteria.

Personal injury, immigration, family law, criminal defense, and workers' compensation firms see the largest lift from a bilingual legal answering service — often 20–40% more signed matters within the first 90 days. In these practice areas, Spanish-speaking callers represent a disproportionate share of high-value cases, and losing them to voicemail or a language barrier directly translates to lost fees. A bilingual answering service captures those callers on the first ring, in their preferred language, and delivers a qualified intake to the attorney instead of a missed-call notification.

Yes. Before any case detail is captured, our agents run a live conflict check against the names and parties you specify in your case management system (Clio, MyCase, Filevine, Lawmatics, or a custom database). If a conflict is flagged, the agent follows your firm's disclosure script and does not proceed with intake. This is a core part of what makes a bilingual legal answering service different from a generic call center — conflict discipline is built into the workflow, not bolted on.

Yes. All calls are recorded on encrypted infrastructure, PHI is handled per HIPAA-aware protocols for medical-adjacent intake (personal injury, workers' compensation, mass tort), and every outbound follow-up respects TCPA consent capture. We sign confidentiality and BAAs on request, and every agent completes attorney-client privilege training before taking a live call.

Yes. Agents book confirmed consultations directly on your attorneys' calendars via Calendly, Acuity, Lawmatics, Clio Grow, Google Calendar, or Outlook — respecting practice-area rules, buffer times, and per-attorney availability. The caller leaves the call with a confirmed appointment and a confirmation email or SMS in their preferred language.

Because Sempull is a shared bilingual legal answering service with 24/7 staffing across multiple firms, volume spikes are absorbed without dropped calls or hold-time creep. Whether you run a paid campaign, a TV spot, or an unexpected news-driven surge (mass tort, disaster response, immigration policy change), the answer-time SLA holds.