Law firm answering service pricing, built around your call volume.
Every plan includes 24/7 live bilingual answering, custom legal intake scripts, CRM delivery, and holiday coverage. One-time $75 setup on call-center plans. Month-to-month. Quoted on a 30-minute discovery call so the plan actually fits your firm.
Shopping specifically for a bilingual legal answering service? Every Sempull plan is bilingual by default — see the dedicated service page for the full breakdown.
Need coverage on nights, weekends, and holidays? See the 24/7 answering service for attorneys page for how live agents handle after-hours legal intake.
Weighing this against hiring in-house? Run the answering service vs. in-house receptionist cost calculator to see loaded payroll, coverage gaps, and cost per signed case side by side.
Coverage that scales with your case volume.
Every plan includes 24/7 live bilingual answering, custom legal intake scripts, CRM delivery, email and text confirmations, and holiday coverage. Pricing is tailored to your firm — we'll quote on the discovery call.
Starter
Solo & small firms
250 minutes / month included
- 24/7 live bilingual answering
- Standard legal intake script
- Email + SMS lead delivery
- Holiday & weekend coverage
Practice
Growing 2–5 attorney firms
500 minutes / month included
- Everything in Starter
- Custom intake script & DQ rules
- Native CRM integration
- Calendar booking with attorneys
Firm
Mid-size firms
1,100 minutes / month included
- Everything in Practice
- Conflict checks before transfer
- QA-monitored & recorded calls
- Bilingual web chat & SMS
Enterprise
High-volume PI / mass tort
3,000+ minutes / month included
- Everything in Firm
- Dedicated bilingual intake team
- Campaign & TV-ad call surge support
- Weekly reporting & QA reviews
All plans include: setup, training, intake script build, CRM integration, English + Spanish coverage, and call recordings.
Need more than 3,000 minutes? We build custom plans tailored to your firm's call volume and staffing needs — just reach out.
How much is one missed call costing your firm?
Most firms underestimate this by 5–10x. Move the sliders to your numbers — we'll show you the annual revenue walking past your front door.
Sempull plans start under 1.5% of this number — and we typically recover the first month's fee in week one.
24/7 bilingual answering cost: Sempull vs Smith.ai vs Answering Legal
Side-by-side with the two services law firms shop against most often. Sempull includes 24/7 live Spanish and English intake at the same rate — there is no bilingual surcharge and no after-hours premium. Pricing reflects publicly listed plans; Sempull's quote is finalized on a 30-minute discovery call so it tracks your real call volume.
| Feature | Sempull Bilingual · Legal-only | Smith.ai General receptionist | Answering Legal Legal answering |
|---|---|---|---|
| Starting price | From ~$1.20 / qualified minute | From $325 / mo (50 calls) | From $179 / mo (entry tier) |
| Setup fees | $0 | Varies by plan | Varies by plan |
| Contract length | Month-to-month | Month-to-month available | Plan terms vary |
| Bilingual on first ring | Every agent, English + Spanish | Bilingual receptionists on certain plans | Often via Spanish-line transfer |
| Legal-only training | 100% legal intake | Multi-industry; legal vertical | Yes — legal-focused |
| 24 / 7 / 365 live coverage | Yes | Yes on most plans | Yes |
| Custom qualification script | Per-firm, version-controlled | Custom intake forms; deeper on higher tiers | Standard scripts; custom at higher tiers |
| Native CRM push (Clio, Lawmatics, Filevine, MyCase) | Structured fields, real-time | Broad integration catalog | Varies by plan |
| Founder-led onboarding | Yes — script co-authoring | Self-serve playbook | Account-managed |
Pricing reflects publicly listed plans at time of writing. Smith.ai and Answering Legal are trademarks of their respective companies; this comparison is for informational purposes.
The full cost picture
Everything a managing partner needs to price legal intake properly — real rates, in-house comparison, and the revenue you lose without coverage.
- Legal answering service cost: the 3 pricing models compared
Per-minute, per-call, and per-qualified-lead pricing side by side — plus the hidden fees most invoices bury.
- In-house receptionist vs. answering service cost calculator
Loaded payroll, benefits, PTO gaps, and cost per signed case compared against 24/7 outsourced bilingual intake.
- After-hours leads lost calculator
Five numbers from your phone system reveal the monthly dollar value your firm loses to voicemail.
Sempull vs. in-house receptionist vs. generic call center.
One trained bilingual team, built for law firms, at a fraction of in-house cost.
| Capability | Sempull Bilingual legal intake | In-house Receptionist + VM | Generic Answering service |
|---|---|---|---|
| 24/7/365 live coverage | |||
| Native bilingual (EN/ES) agents | Limited | ||
| Trained on legal intake & NEPQ | Maybe | ||
| Conflict-check fields captured | |||
| CRM / case-management integration | Native | Manual | Add-on |
| Call recording + QA scoring | Extra | ||
| Average answer time | < 20s | 1–3 min | 30–90s |
| HIPAA / TCPA workflows | DIY | ||
| Monthly cost (starting) | $1,200 | $5,500+ | $800 |
| Performance guarantee |
Legal answering service cost: straight answers
The questions firm owners and office managers ask before they sign — answered without a sales call.
- How much does a legal answering service cost?
- Sempull plans run from $300/month for 250 live minutes up to $2,850/month for 3,000 minutes, with extra minutes at $1.00–$1.30. A one-time $75 setup applies on call-center plans. Most solo and small firms land between $300 and $750 per month.
- Is an answering service cheaper than hiring a receptionist?
- A full-time bilingual legal receptionist costs roughly $45,000–$60,000 per year once payroll taxes, benefits, software, and PTO coverage are included — and still only covers about 40 hours a week. Sempull covers 24/7/365 for a fraction of that. Run the in-house vs. answering service cost calculator to compare your own numbers.
- Are there contracts or cancellation fees?
- No. Every plan is month-to-month with no long-term contract and no cancellation fee.
- What happens if we go over our included minutes?
- Overage is billed per minute at $1.00–$1.30 depending on your plan — no penalty tiers or forced upgrades. If overage becomes routine, we move you to the next plan so your effective rate drops.
- Is Spanish-language intake an extra charge?
- No. Every plan is bilingual by default. Native English/Spanish agents handle intake at the same rate, with no bilingual surcharge.
- Do you charge for spam, wrong numbers, or sales calls?
- No. You are only billed for legitimate caller minutes. Robocalls, wrong numbers, and vendor solicitations are screened out and not billed.
- What is included in every plan?
- 24/7 live bilingual answering, a custom legal intake script, conflict-check fields, appointment scheduling, call recordings and QA, and delivery straight into your CRM or case-management system (Clio, Lawmatics, Litify, Filevine, MyCase and more).