Do you handle detained immigration calls from the El Paso Service Processing Center?+
Yes. Our script captures A-number, facility, next hearing date at the El Paso Immigration Court, and the family's contact information, then escalates to your on-call attorney under your urgency rules.
Is Spanish the primary intake language in El Paso?+
For most El Paso firms, yes. The county is roughly 83% Hispanic and the majority of intake calls are Spanish-first, which is why our agents are native speakers rather than translation-assisted.
What is the Texas deadline for an El Paso injury claim?+
Two years from the date of injury, filed in the El Paso County district courts at 500 E San Antonio Ave or the Western District of Texas at 525 Magoffin Ave.
Does Sempull serve law firms throughout El Paso?+
Yes. Sempull is a remote-first bilingual intake company headquartered in Miami, Florida. We serve law firms across El Paso 24/7/365 — there's no geographic limit because every call is routed through cloud telephony to our live agents.
Are your agents licensed to give legal advice in El Paso?+
No — and that's by design. Our agents are professionally trained legal intake specialists, not attorneys. They follow your firm's qualification script, capture facts, screen for conflicts, and book qualified consultations. Legal advice is always provided by your licensed attorneys.
What's the timezone coverage for El Paso firms?+
24/7/365. We staff overnight, weekend, and holiday shifts specifically so firms don't lose after-hours leads to competitors. Average answer time is under 20 seconds regardless of when the call comes in.
Do you integrate with the case management systems law firms in El Paso use?+
Yes. We push qualified leads directly into Clio Grow, Lawmatics, CASEpeer, Litify, Filevine, MyCase, PracticePanther, Smokeball, and HubSpot. Custom webhooks available for anything else.