Does New Jersey's verbal threshold get screened at intake?+
Yes. The limitation-on-lawsuit election on the auto policy determines whether a soft-tissue case is viable at all, so our Newark script asks about the policy election alongside PIP, BI and UM coverage.
Where are Essex County injury cases filed?+
Superior Court Law Division at the Essex County Veterans Courthouse, 50 W Market St; federal matters go to 50 Walnut St.
Do you handle detained calls tied to the Elizabeth Detention Center?+
Yes. We capture A-number, facility, hearing date at the Newark or Elizabeth Immigration Court, and family contacts, then escalate urgent matters immediately.
Does Sempull serve law firms throughout Newark?+
Yes. Sempull is a remote-first bilingual intake company headquartered in Miami, Florida. We serve law firms across Newark 24/7/365 — there's no geographic limit because every call is routed through cloud telephony to our live agents.
Are your agents licensed to give legal advice in Newark?+
No — and that's by design. Our agents are professionally trained legal intake specialists, not attorneys. They follow your firm's qualification script, capture facts, screen for conflicts, and book qualified consultations. Legal advice is always provided by your licensed attorneys.
What's the timezone coverage for Newark firms?+
24/7/365. We staff overnight, weekend, and holiday shifts specifically so firms don't lose after-hours leads to competitors. Average answer time is under 20 seconds regardless of when the call comes in.
Do you integrate with the case management systems law firms in Newark use?+
Yes. We push qualified leads directly into Clio Grow, Lawmatics, CASEpeer, Litify, Filevine, MyCase, PracticePanther, Smokeball, and HubSpot. Custom webhooks available for anything else.