Orlando's Hispanic population — especially in Osceola County — is one of the fastest-growing in the country. Sempull's bilingual intake team answers Central Florida calls in English and Spanish, 24/7, in under 20 seconds.
of Orlando, FL speaks Spanish at home
Orlando's Puerto Rican and tourist-driven injury caseload generates massive bilingual intake demand. Local supply lags badly.
Agents capture incident location, county and agency posture during the call, so your team already knows the likely venue before the consultation starts.
425 N Orange Ave, Orlando — 9th Judicial Circuit civil division.
401 W Central Blvd.
Serves Central Florida's growing Puerto Rican and Venezuelan communities.
Florida's PIP no-fault system adds a hard 14-day initial-treatment rule, so intake has to confirm the date of loss and whether the caller has already been seen by a provider before the file is even opened.
General reference for intake screening only — not legal advice. Deadlines vary with tolling, discovery rules, minors, and government defendants. Always confirm against the controlling statute and the court.
Tourism-related injuries (theme park, hotel, rental car, rideshare) come in at all hours, in multiple languages. Osceola County is now majority-Hispanic. Orange and Seminole are close behind. Firms running 9-to-5 English-only intake are forfeiting a six-figure annual revenue line.
Personal injury (MVA, premises, theme park), immigration, family law, and workers' compensation. Each has a dedicated qualification script tuned to the Central Florida case mix.
Firms in Orlando, FL most often plug Sempull in as their bilingual legal answering service — native English & Spanish agents answering every ring in under 20 seconds, 24/7.
Yes. Theme park, resort and rideshare injuries frequently involve out-of-state claimants calling from a hotel room at night. We answer live 24/7 and capture incident reports, property owner and witness information while the caller is still in town.
The 9th Judicial Circuit at the Orange County Courthouse, 425 N Orange Ave, handles civil filings for Orange and Osceola.
Yes. Roughly a third of Orange County is Hispanic, with large Puerto Rican and Venezuelan communities, and our agents qualify natively in Spanish without a language menu.
Yes. Sempull is a remote-first bilingual intake company headquartered in Miami, Florida. We serve law firms across Orlando 24/7/365 — there's no geographic limit because every call is routed through cloud telephony to our live agents.
No — and that's by design. Our agents are professionally trained legal intake specialists, not attorneys. They follow your firm's qualification script, capture facts, screen for conflicts, and book qualified consultations. Legal advice is always provided by your licensed attorneys.
24/7/365. We staff overnight, weekend, and holiday shifts specifically so firms don't lose after-hours leads to competitors. Average answer time is under 20 seconds regardless of when the call comes in.
Yes. We push qualified leads directly into Clio Grow, Lawmatics, CASEpeer, Litify, Filevine, MyCase, PracticePanther, Smokeball, and HubSpot. Custom webhooks available for anything else.
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.
