Spanish, first ring
Spanish-dominant callers stay with a Spanish agent end-to-end — no transfer, no interpreter, no trust erosion.
Immigration Law Intake
The bilingual intake team immigration firms trust.
No practice area lives or dies on Spanish-language intake more than immigration. Sempull's native Spanish-speaking agents qualify asylum, family petitions, removal defense, U-visa, naturalization, and consular cases — 24/7, with ICE-detention escalation built in.
- Native Spanish-speaking agents (no interpreters)
- Trauma-aware, non-judgmental scripts approved by U.S. counsel
- Status-aware qualification (LPR, TPS, DACA, asylee, undocumented)
- 24/7 ICE-detention & removal emergency escalation
- Document checklist captured live during intake
- Direct push to INSZoom, Docketwise, Clio, Lawmatics
Status-fluent qualification
Agents trained on the practical difference between LPR, conditional, TPS, DACA, asylee, parole, and undocumented status.
Document checklist live
Required documents (passport, I-94, EAD, prior NTA, police reports) flagged during the call so attorneys aren't chasing later.
Emergency-aware
ICE detention, NTA service, and bond hearing windows trigger immediate warm transfer to on-call counsel.
Why generic intake fails immigration firms
Immigration intake is the highest-stakes phone call most law firms ever take. A caller's status, document history, prior orders, and family situation must be captured accurately and without judgment — often in Spanish, often through fear. Generic answering services and English-only receptionists are not equipped for this. The result: prospects hang up, walk away, or worse, give incomplete information that wastes the consult.
Sempull's immigration law intake service was built with practicing immigration attorneys. Every script is reviewed for trauma-awareness, status sensitivity, and Spanish-language nuance. ICE detention and removal-proceedings calls have their own emergency track — warm transferred to on-call counsel any hour of the day.
Case types we qualify for immigration firms
Asylum (affirmative & defensive), family-based petitions (I-130, I-485, K-1), naturalization (N-400), removal defense, cancellation of cancellation of removal, U and T visas, VAWA, TPS, DACA renewals, consular processing, employment-based petitions, and waivers (I-601, I-601A). Each track has its own qualification logic and document checklist.
Common questions
Do your agents understand immigration status terminology?+
Yes. Agents are trained on the difference between LPR, conditional resident, TPS, DACA, asylee, refugee, U/T visa holder, parole, and undocumented status — in both English and Spanish.
Can you handle ICE detention emergency calls?+
Yes. ICE detention, NTA, and removal proceedings calls are flagged urgent and warm-transferred to the on-call attorney's mobile, 24/7.
Will callers feel comfortable disclosing status to your agents?+
Our scripts are built with U.S. immigration counsel to be trauma-aware and non-judgmental. Spanish-speaking callers reach a Spanish-speaking agent on the first ring — no interpreter handoff that erodes trust.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.