No more voicemail bleed
Studies show 80% of callers won't leave a voicemail. We pick up so they never get the chance to hang up.
24 / 7 / 365 Answering
A live bilingual agent on every ring.
Nights, weekends, holidays, lunch hours — the moments your competitors send to voicemail are the moments paying clients are calling. Sempull staffs all of them with bilingual, legally trained agents.
- Live answer 24 hours a day, 365 days a year
- Under 20-second average answer time
- English & Spanish on the same queue
- Custom scripts per practice area
- Live warm-transfer for urgent calls (DUI, ICE, ER)
- Detailed call logs & recordings in your CRM
Coverage when it counts
Accidents, arrests, and ICE detentions don't happen 9–5. Our overnight team is staffed for legal urgency, not just message-taking.
Booked consults, not messages
Agents book directly on your attorneys' calendars (Calendly, Acuity, Lawmatics, Clio) — so you wake up to a booked day.
Live transfer when needed
Time-sensitive matters get a warm transfer to the on-call attorney's mobile. Everything else is captured, qualified, and queued.
What a 24/7 legal answering service actually changes
The math is brutal for firms relying on voicemail after hours. Across personal injury, immigration, and family law, roughly 60–70% of inbound calls happen outside a standard 9-to-5 window — and the conversion rate on a voicemail callback the next business day is a fraction of the conversion rate on a live answer. Every hour you leave the line unattended is a retainer walking to the next firm on Google.
Sempull's 24/7 legal answering service was built for that asymmetry. We don't just take messages overnight — we run your full intake script, qualify the case, book the consult, and (if you want) send the engagement letter for e-signature, all before the attorney wakes up.
Why a legal-specialized answering service beats a generic one
Generic 24/7 answering services are built for plumbers, HVAC techs, and medical practices. They are not built for conflict checks, statute-of-limitations triggers, jail-call protocols, ICE detention escalation, or TCPA-aware messaging. Sempull is built for exactly that. Every supervisor on our floor has run intake at a U.S. law firm; every script is reviewed by U.S. counsel before it goes live.
Common questions
Is the service truly 24/7, including holidays?+
Yes. Sempull staffs nights, weekends, and every U.S. holiday — including Christmas Day, Thanksgiving, and the Fourth of July. There is no after-hours forwarding to voicemail.
How fast are calls answered?+
Our service level is under 20 seconds average answer time, including overnight and weekend hours. Most calls are answered in under 10 seconds.
Do agents follow my firm's specific intake script?+
Yes. We build a custom script per practice area, including conflict-check criteria, qualification questions, and escalation rules. Nothing is generic.
Can urgent calls be transferred live to an attorney?+
Yes. You define what 'urgent' means — DUI booking calls, jail calls, ICE detention, ER notifications — and we warm-transfer those directly to the on-call attorney's mobile.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.