Workers' comp intake in the language they speak at work.

A workers' comp claim that comes in the door already denied, with a deadline three days away, is a different intake than a fresh injury still under investigation. Both are real cases — but they need different qualification, different urgency, and different attorney attention. Generic intake services don't make that distinction. Sempull does.

Our bilingual workers' compensation intake service captures the full picture up-front: state, employer, job site, body part, treatment status, notice timeline, prior claims, and the urgency layer (denial, IME, suspension, hearing window). Attorneys see a structured, ready-to-act file — in English — within minutes of the call ending.

Construction, warehouse, hospitality, agriculture, food processing, landscaping, and home health are six of the most workers'-comp-intensive industries in the United States — and all six are heavily Spanish-speaking workforces. A WC firm in TX, FL, CA, AZ, NV, NM, or GA that runs English-only intake is, in practical terms, declining a meaningful share of its addressable market every week.

Sempull's wedge is simple: every agent is native English + Spanish, on a single queue. Spanish-speaking injured workers reach a Spanish-speaking agent on the first ring and complete the entire intake in Spanish — including the legally sensitive parts (employer notice, return-to-work pressure, retaliation concerns). Most WC firms in Hispanic-heavy markets see their Spanish-language signed-retainer rate rise to parity with English within the first quarter.

Injured workers don't say "WC-3" or "panel physician" or "TTD" — they say "the paper they made me sign", "the doctor the company sent me to", and "the money they stopped paying me last week". Sempull's Spanish-language WC scripts use the practical vocabulary workers actually use ("lesión en el trabajo", "permiso del doctor", "el reporte que hice", "me dijeron que no podía regresar"), then map each phrase to the structured WC field the attorney needs.

The result: more honest answers, more complete intakes, and fewer follow-up calls burning attorney time post-consult.

Not every WC call is the same urgency. A fresh injury still receiving treatment can wait a day for an attorney consult. A denial of claim with a 30-day appeal window cannot. An IME dispute one week before a contested hearing definitely cannot. Sempull's intake captures the urgency layer on every call — fresh injury, denial, IME dispute, suspension of benefits, hearing window, return-to-work dispute — and flags time-sensitive matters for same-day attorney review.

Multi-state WC firms — especially TX/LA, FL/GA, AZ/NM, CA/NV — need to route on state of injury (which controls the WC system) versus state of residence (which often controls the client's logistics). Sempull captures all three jurisdictions (injury, employment, residence) up front and routes the lead to the right attorney for firms that practice across state lines.

Every qualified WC call ends with a structured record in your case management system within 60 seconds — full payload of injury, employer, notice, treatment, prior claims, urgency layer, jurisdiction, language preference, and consult booking — pushed natively into Filevine, CASEpeer, MerusCase, MyCase, Clio Grow, Lawmatics, and PracticePanther. Custom webhooks cover everything else.