Coverage the firm can staff
Three shifts, weekends, and holidays without hiring, training, or paying overtime for a night receptionist.
Law firm 24/7 coverage
Law firm 24/7 answering service — every ring answered, every hour.
Sempull is a law firm 24 7 answering service: live, bilingual, legally trained agents cover your line nights, weekends, and holidays. Under 20-second answer time, your intake script, consults booked on the attorney's calendar. From $300/month, month-to-month.
- Live coverage 24 hours a day, 365 days a year
- Under 20-second average answer time
- English & Spanish on the same queue
- Your intake script, conflict checks included
- Consults booked directly on attorney calendars
- From $300/month — no setup fee, month-to-month
Built for firm operations
Escalation trees by practice group, per-attorney routing, and call ownership rules that match how your firm already runs.
Conflict checks before intake
Agents check the caller against your case management system before taking a matter — not after the consult is booked.
Reporting partners can read
Monthly call volume, answer times, qualified matters, and source attribution so you can price the service against signed cases.
Get a same-day callback
Lose fewer calls. Sign more cases.
Tell us about your firm. A bilingual intake specialist replies within one business hour, no obligation.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Why law firms need 24/7 coverage specifically
Legal emergencies do not respect office hours. Arrests happen at night, collisions happen on weekends, and detention calls happen on holidays. Across personal injury, criminal defense, and immigration, most high-intent calls arrive outside a standard 9-to-5 window — and callers who reach voicemail overwhelmingly hang up and dial the next firm on the results page.
A law firm 24/7 answering service closes that window. Every ring reaches a live human trained on your intake criteria, at 2:00 AM as reliably as at 2:00 PM.
What coverage costs versus staffing it in-house
Covering a phone line around the clock in-house means three shifts, weekend rotation, holiday premiums, PTO backfill, and training — realistically several full-time salaries before benefits. Sempull's flat monthly plan starts at $300 and scales with volume rather than headcount, with no per-minute meter and no after-hours surcharge.
Run the numbers on your own volume with the in-house vs. answering service cost calculator, or compare plans on the pricing page.
How the 24/7 shift model works
Coverage is staffed, not on-call. Supervised teams work overlapping shifts so the overnight queue holds the same service level as daytime: under 20 seconds to answer, full script adherence, and live escalation available at every hour. Every call is recorded, transcribed, and written into Clio, Filevine, CASEpeer, Litify, Lawmatics, MyCase, or PracticePanther as a structured record.
If your firm only needs the gap covered, start with after-hours intake and expand to full 24/7 once the numbers justify it. If you are still shortlisting vendors, the answering service comparisons break Sempull down against Answering Legal, Smith AI, Ruby, Alert Communications, and Nexa.
24/7 coverage: Sempull vs. in-house night staff
What it actually takes for a law firm to keep the line live around the clock.
| Factor | Sempull 24/7 | In-house night staff |
|---|---|---|
| Monthly cost | From $300, flat | Multiple salaries + premiums |
| Time to live coverage | 3–5 business days | Weeks of hiring and training |
| Holiday & PTO gaps | None — staffed 365 days | Backfill required |
| Spanish coverage | Included on every shift | Separate hire |
| Commitment | Month-to-month | Employment overhead |
Comparing law firm 24/7 answering service companies
Firms shopping for round-the-clock coverage usually shortlist the same handful of vendors. These side-by-side breakdowns cover pricing model, contract terms, legal intake depth, and bilingual coverage.
Sempull vs. Answering LegalLegal-only answering service popular with solos — compare pricing model and bilingual coverage.Sempull vs. Smith.aiAI-assisted receptionists — compare per-call billing against a flat monthly plan.Sempull vs. RubyGeneralist receptionist service — compare legal intake depth and conflict checks.Sempull vs. Alert CommunicationsHigh-volume legal intake vendor — compare contract terms and onboarding time.Sempull vs. NexaMulti-industry answering provider — compare after-hours pricing and CRM push.
Put a live team on your firm's line around the clock
Live bilingual coverage running on your number in 3–5 business days — from $300/month, month-to-month, no setup fee.
- Live in 3–5 days
- From $300/mo
- No setup fee
- EN + ES included
Coverage
Cities we serve
Local, bilingual intake coverage with real court, deadline and case-mix context for each market.
CA
Riverside, CA
52% Hispanic · Personal Injury, Workers' Compensation, Immigration
Answering service in Riverside IL
Chicago, IL
29% Hispanic · Workers' Compensation, Personal Injury, Family Law
Answering service in Chicago TX
El Paso, TX
82% Hispanic · Immigration, Personal Injury, Criminal Defense
Answering service in El PasoCommon questions
What is a law firm 24/7 answering service?+
It is a live call-answering team that covers your firm's phone line every hour of every day. Unlike a generic answering service, a law firm 24 7 answering service follows your intake script, runs a conflict check, qualifies the matter, and books the consult on the right attorney's calendar — then writes the record into your case management system.
How much does a 24/7 answering service for a law firm cost?+
Sempull starts at $300/month, flat and month-to-month — no per-minute billing, no setup fee, no after-hours premium, and no bilingual surcharge. Higher-volume firms typically land between $1,800 and $3,600/month. One additional signed matter per month usually covers the entire plan.
How fast will my firm's calls be answered overnight?+
Our service level is under 20 seconds average answer time on every shift, including 2:00 AM, Sunday, and federal holidays. Most calls are answered in under 10 seconds.
Can the service cover only nights and weekends?+
Yes. Many firms keep their in-house receptionist during business hours and route only after-hours, overflow, and holiday calls to us. You can also run full 24/7 coverage and retire the in-house line entirely.
Do the agents speak Spanish?+
Yes. English and Spanish agents sit on the same queue at every hour, at no extra cost. Spanish-speaking callers are handled in Spanish on the first ring rather than being called back the next day.
How long does it take to set up 24/7 coverage?+
Standard onboarding is 3–5 business days: we document your intake script, conflict rules, escalation list, and CRM mappings, run a parallel test day, then you forward your line. There is no contract lock-in.
What happens with urgent calls at 3 AM?+
You define urgency — jail calls, ICE detention, ER notifications, wrongful-death inquiries — and those get a warm transfer to the on-call attorney's mobile. Everything else is captured, qualified, and queued for the morning.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.