Notice is the whole case
Premises intake that doesn't capture notice signals hands the defense the case. Our script pulls prior-complaint, warning-sign, and timing detail before the caller hangs up.
Slip-and-Fall & Premises Intake
Premises cases qualified before the evidence walks away.
Slip-and-fall and premises liability cases live and die on notice. Sempull's premises track captures the condition, the notice signals, the incident report status, and the preservation-urgency flag on the first ring — in English or Spanish — so your firm files the letter before the video gets overwritten.
- Condition + notice capture on the first call
- Incident-report and store-video preservation triggers
- Prior-complaint and hazard-history flags
- Injury layer and treatment status captured live
- Cross-qualification for workers' comp when applicable
- Bilingual first-ring pickup (English + Spanish)
Preservation flags fire same-day
Store surveillance is often overwritten on 7–30 day cycles. Slip-and-fall calls are flagged evidence-urgent so preservation letters go out inside the window.
Incident-report capture
Did the caller file an incident report with the property? Was it copied to them? Was medical response called? These questions are asked live, not on a follow-up.
Bilingual for retail & hospitality cases
A large share of retail, restaurant, and hotel slip-and-fall callers are Spanish-dominant. Native bilingual first-ring intake captures the case without a Language Line handoff.
Get a same-day callback
Lose fewer calls. Sign more cases.
Tell us about your firm. A bilingual intake specialist replies within one business hour, no obligation.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Why slip-and-fall intake is uniquely evidence-fragile
A slip-and-fall is a race against cleanup. The wet floor gets mopped, the spilled grapes get swept up, the warning sign gets moved into position after the fact, and the store's surveillance footage rolls off the retention window. Most PI intake teams do not treat premises calls as time-sensitive the way they treat MVA — and that under-triage costs cases.
Sempull's premises track is built around notice and preservation. The first four minutes capture the physical condition in the caller's own words, the notice signals (any prior complaint the caller is aware of, whether a warning sign or cone was actually present, how long the condition had been there per the caller's or witnesses' observation), the incident-report status, and any photos the caller took at the scene.
What the premises intake script actually captures
In under four minutes: location and time; property owner or occupier (retail chain, restaurant, hotel, apartment complex, private residence); the specific condition (wet floor, spill, ice, uneven surface, poor lighting, obstruction); notice signals (prior complaints, warning signs, staff awareness); whether an incident report was filed and copied to the caller; whether medical response was called at the scene; injury type and current treatment layer; witnesses; photos; and prior representation status.
For workplace slip-and-fall, the script cross-checks worker status and jurisdiction so the case is qualified for both PI and workers' compensation when appropriate.
Premises liability beyond slip-and-fall
The same track handles negligent security (parking-lot assaults, inadequate lighting, prior-crime notice), inadequate maintenance (broken stairs, faulty railings, elevator injuries), dog bites on premises, and swimming pool injuries. The core notice-and-condition framework applies across the category; the sub-track adjusts the specific questions.
Why bilingual premises intake matters for retail and hospitality cases
Slip-and-fall callers skew retail, restaurant, hotel, and apartment-complex incidents — categories where the caller base is often 40–55% Spanish-dominant in Hispanic-heavy metros. English-only intake loses those callers on the first ring. Sempull's single bilingual queue captures the case in the caller's language, completes the qualification, and books the consult without a transfer.
How premises files land in your case management system
Every qualified premises call pushes into CASEpeer, Litify, Filevine, Clio Grow, Lawmatics, MyCase, or PracticePanther within 60 seconds with the full payload: property, condition, notice signals, incident-report status, preservation-urgency flag, injury layer, prior-rep flag, conflict-check result, recording, transcript, language preference, and the booked consult on the assigned attorney's calendar.
Common questions
What makes slip-and-fall intake different from other PI cases?+
Premises cases turn on notice — did the property owner know or should have known about the hazardous condition? A good intake script captures the condition, the notice signals (prior complaints, warning signs, timing), incident report status, and photos on the first call, before evidence walks away.
How quickly should slip-and-fall evidence be preserved?+
Same day when possible. Wet floors dry, spills get cleaned, warning signs get moved, and store video is often overwritten on 7- to 30-day cycles. Our intake flags premises cases as evidence-urgent so preservation letters go out fast.
Do you handle premises liability beyond slip-and-fall?+
Yes — negligent security, inadequate maintenance, dog bite on premises, swimming pool injuries, and other premises liability matters all use the same track. The core qualification (condition, notice, injury, incident report) applies across the category.
What about workers' comp overlap on workplace slip-and-fall?+
Yes — the script identifies whether the fall happened on the job and, if so, cross-qualifies for workers' compensation as well. If your firm handles both PI and WC, we route to the correct queue; if not, we can refer out to your partner firm with the full intake attached.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.