Trauma-aware by design
Agents trained to validate, not interrogate. The intake script protects the prospect's dignity while capturing what counsel needs.
Family Law Intake
Family law intake — handled with care.
Divorce, custody, and DV callers are in crisis. Sempull's bilingual agents qualify the case to your criteria without re-traumatizing the prospect — strict conflict checks first, then a booked consult on the attorney's calendar.
- Trauma-aware scripts approved by family-law counsel
- Strict conflict checks before case detail is captured
- Bilingual (EN/ES) on every call
- Separate tracks for dissolution, custody, support, DV, adoption
- Asset & jurisdiction screening built into qualification
- DV emergency escalation to on-call attorney
Conflict-clean leads
Opposing-party and opposing-counsel checks run live against your case management system before any consult is booked.
Bilingual fluency
Spanish-speaking callers are served by a native agent — critical for domestic-violence and custody calls where trust is everything.
Safety-aware
DV callers screened for immediate safety; emergency matters warm-transferred to on-call counsel without delay.
Why family law intake demands a different standard
Family law intake is not a sales call. The person on the other end is often navigating the hardest week of their life — and the way the firm picks up the phone shapes whether they retain or walk away. Generic answering services treat the conversation as a transaction; Sempull treats it as the first hour of the attorney-client relationship.
Our family law intake protocol is built with practicing family-law attorneys. We lead with conflict checks, not case detail. We validate before we qualify. And we hand off to counsel with a structured, dignified summary — not a wall of free text.
Case types we qualify for family law firms
Contested and uncontested dissolution, legal separation, custody and parenting plans, child support and modification, spousal support, paternity, adoption, prenuptial and postnuptial agreements, domestic violence (PFA/restraining orders), and Hague Convention international custody matters.
Common questions
How do you handle sensitive domestic violence intake calls?+
DV calls follow a trauma-aware protocol: agents do not press for detail beyond what's needed to qualify, validate the caller, screen for immediate safety, and warm-transfer to on-call counsel when appropriate.
Do you run strict conflict checks for family law?+
Yes. Family law conflict checks are run against caller name, opposing spouse, opposing counsel, and prior matters — before any case detail is captured or a consult is booked.
Can you handle calls about modifications and enforcement, not just new divorces?+
Yes. We qualify dissolution, custody, support, modification, enforcement, paternity, adoption, prenup/postnup, and DV/PFA matters as separate tracks.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.