Florida law firms compete in one of the most aggressive legal advertising markets in the country. Whoever answers first wins the case. Sempull's bilingual intake team — headquartered right here in Miami — answers your calls in English and Spanish in under 20 seconds, 24/7.
of Florida speaks Spanish at home
Florida has the third-largest Hispanic population in the U.S. (5.7M+) and one of the highest per-capita rates of personal injury and immigration filings. Bilingual intake isn't a nice-to-have here — it's table stakes.
Roughly 1 in 4 Floridians speaks Spanish at home, and in Miami-Dade that number jumps past 65%. A caller who hears 'press 1 for Spanish' or gets dumped into voicemail will hang up and call the next billboard. We staff native English and Spanish speakers on every shift — no IVR, no language menu, no machine translation. The lead is qualified in the language the caller is most comfortable speaking.
Florida's no-fault PIP system, hurricane-driven premises and property claims, surging immigration caseloads, and high family law volume create a unique intake profile. Our scripts are tuned for each: PIP/BI/UM coverage capture for MVA, USCIS receipt numbers and priority dates for immigration, jurisdiction and parenting timeline for family law. We don't run a generic answering service — we run a Florida-aware intake operation.
We serve firms in Miami-Dade, Broward, Palm Beach, Orange, Hillsborough, Duval, and every county in between. Same flat per-lead pricing whether your firm is in Coral Gables or Pensacola. Calls route through cloud telephony, so there's zero hardware to install.
It depends on your market. Miami-Dade firms typically see 55–70% Spanish-preferred callers. Orlando and Tampa see 25–35%. Jacksonville and the Panhandle see 8–15%. Across our Florida client base, the blended average is roughly 38%.
Yes. Our PI intake script captures the 14-day rule, PIP exhaustion status, MedPay, BI limits, UM/UIM, and prior representation — all the data points a Florida PI firm needs to make a sign/no-sign decision before the case ever reaches a paralegal.
Yes. Sempull is a remote-first bilingual intake company headquartered in Miami, Florida. We serve law firms across Florida 24/7/365 — there's no geographic limit because every call is routed through cloud telephony to our live agents.
No — and that's by design. Our agents are professionally trained legal intake specialists, not attorneys. They follow your firm's qualification script, capture facts, screen for conflicts, and book qualified consultations. Legal advice is always provided by your licensed attorneys.
24/7/365. We staff overnight, weekend, and holiday shifts specifically so firms don't lose after-hours leads to competitors. Average answer time is under 20 seconds regardless of when the call comes in.
Yes. We push qualified leads directly into Clio Grow, Lawmatics, CASEpeer, Litify, Filevine, MyCase, PracticePanther, Smokeball, and HubSpot. Custom webhooks available for anything else.
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.
