Speed wins the case
The first firm to have a real conversation signs the majority of PI cases. Our average pickup is under 8 seconds — nights, weekends and holidays included.
Personal Injury Intake Service
Personal injury intake that delivers signed cases, not messages.
Most PI firms lose their best cases between the first ring and the first callback. Sempull's PI intake service answers live in seconds, qualifies the case to your criteria, runs the conflict check, flags the statute clock and books the consult — in English or Spanish, 24/7/365.
- Live answer in seconds, 24/7/365 — including weekends and holidays
- MVA, trucking, slip-and-fall and premises intake scripts
- Conflict check and statute-of-limitations flag on every call
- Native bilingual intake — no interpreters, no translation apps
- Consult booked on the attorney's calendar before hang-up
- Structured case file in your CRM within 60 seconds
A case file, not a message
Fault narrative, treatment status, insurance layers and SOL date — captured in a structured record your attorney can act on immediately.
Urgent cases escalated live
Fresh ER admissions, near-statute matters and adjuster-statement flags can be warm-transferred straight to your on-call counsel.
Your criteria, enforced
Case-type minimums, disqualifiers and jurisdiction rules are built into your script, so attorneys see signable cases — not noise.
Get a same-day callback
Lose fewer calls. Sign more cases.
Tell us about your firm. A bilingual intake specialist replies within one business hour, no obligation.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Why PI firms lose their best cases at intake
Personal injury demand doesn't follow office hours. Call volume peaks between 6pm and midnight and again on Sunday afternoons — exactly when most firms send callers to voicemail. An injured caller who reaches a recording doesn't leave a message; they call the next firm on the list.
The second leak is qualification. A front-desk message with a name and number forces an attorney to spend billable time discovering the case has no coverage, a lapsed statute, or a signed retainer with another firm. Dedicated PI intake removes both leaks: the call is answered live, and the case is qualified before anyone at your firm spends a minute on it.
How a personal injury intake call works, step by step
1. Answer. A live, PI-trained agent picks up in English or Spanish in seconds, using your firm's greeting.
2. Qualify. The agent runs the script for the case type — MVA, trucking, premises or workers' comp — capturing incident details, injuries, treatment, insurance and prior attorney contact.
3. Check and flag. A conflict check runs against your client list, and the statute-of-limitations window is calculated and flagged for the state and case type.
4. Book or escalate. Qualified callers are booked on the assigned attorney's calendar before hang-up; urgent matters warm-transfer to on-call counsel.
5. Deliver. The structured case record lands in your CRM within 60 seconds — CASEpeer, Litify, Filevine, Clio Grow, Lawmatics and more.
Built for the Spanish-speaking PI market
More than 42 million U.S. residents speak Spanish at home, and they are overrepresented in exactly the sectors where injuries happen: transportation, construction, warehousing and services. In Florida, Texas, California, Arizona and Nevada, Spanish-preferred callers make up a double-digit share of available PI cases.
Sempull's agents are natively bilingual — no interpreters, no translation software. An injured caller tells their story once, in their own language, and your firm gets the complete intake either way. There is no bilingual surcharge: it's included in every plan.
Comparing 24/7 legal answering service companies
Most firms shortlist three or four providers before forwarding the line. Here is how Sempull's 24/7 coverage stacks up against the services attorneys evaluate most often.
Sempull vs. Answering LegalLegal-only answering service popular with solos — compare pricing model and bilingual coverage.Sempull vs. Smith.aiAI-assisted receptionists — compare per-call billing against a flat monthly plan.Sempull vs. RubyGeneralist receptionist service — compare legal intake depth and conflict checks.Sempull vs. Alert CommunicationsHigh-volume legal intake vendor — compare contract terms and onboarding time.Sempull vs. NexaMulti-industry answering provider — compare after-hours pricing and CRM push.
Coverage
Cities we serve
Local, bilingual intake coverage with real court, deadline and case-mix context for each market.
CA
Riverside, CA
52% Hispanic · Personal Injury, Workers' Compensation, Immigration
Answering service in Riverside IL
Chicago, IL
29% Hispanic · Workers' Compensation, Personal Injury, Family Law
Answering service in Chicago TX
El Paso, TX
82% Hispanic · Immigration, Personal Injury, Criminal Defense
Answering service in El PasoCommon questions
What is a personal injury intake service?+
A personal injury intake service is a live, trained team that answers your firm's calls and turns injured callers into qualified, conflict-checked case files. Instead of taking a message, the agent runs your firm's PI intake script: accident details, injuries and treatment, insurance layers, prior attorney contact, and the statute-of-limitations date — then books the consult before hanging up.
How is PI intake different from a regular answering service?+
An answering service takes messages. PI intake qualifies the case live: MVA, trucking, slip-and-fall and premises scripts each have their own questions, disqualifiers and escalation rules. The output is a structured case record pushed to your CRM within 60 seconds — not a sticky note with a phone number.
What information do your agents capture on a PI call?+
Date and location of the incident, case type (MVA, trucking, premises, workers' comp), injuries and treatment status, police report, witnesses, insurance information, whether the caller already spoke to an adjuster, prior attorney representation, and the applicable statute-of-limitations window for the state.
Can you handle Spanish-speaking injury callers?+
Yes — natively bilingual agents answer in English or Spanish from the first ring, with no interpreters and no translation software. A large share of PI claimants in Florida, Texas, California, Arizona and Nevada prefer Spanish, and the firm that answers in the caller's language is usually the firm that signs the case.
What happens with urgent, high-value calls?+
Fresh ER admissions, near-statute cases and callers who already gave a recorded statement to an adjuster are flagged priority and can be warm-transferred directly to your on-call attorney. You set the escalation rules; our agents execute them 24/7/365.
Do you integrate with PI case management software?+
Yes — CASEpeer, Litify, Filevine, Clio Grow, Lawmatics, MyCase, PracticePanther, Smokeball and HubSpot natively, plus custom webhooks. Every qualified lead lands in your system within 60 seconds of hang-up with the full structured payload.
How much does a personal injury intake service cost?+
Plans start at $300/month and scale with call volume, with a one-time $75 setup fee. There is no bilingual surcharge, no after-hours premium and no CRM integration fee. See the full breakdown on our pricing page.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.