Built for the spike
Agent capacity scales into paid-media bursts so the leads you paid to generate actually get answered — not sent to voicemail.
Mass Tort Practice
Mass tort intake, built for the spike your media buy just created.
Docket-specific mass tort intake for plaintiffs' firms and aggregators. Bilingual first-ring pickup, live case-criteria enforcement, TCPA-clean call flow, sub-60-second CRM handoff — across Roundup, hair relaxer, PFAS/AFFF, Camp Lejeune, CPAP, social media, hernia mesh, and talc dockets.
- Elastic 5–20x capacity for TV / Meta / CTV bursts
- Docket-specific criteria matrix, enforced live
- Native English & Spanish on one queue
- Split routing to co-counsel CRMs by docket
- TCPA-clean scripts, verbatim consent capture
- 5–7 day onboarding for new dockets
Criteria enforced live
Docket-specific matrix runs on the first call. Signed-ready leads to the CRM; non-qualified callers coded and archived with the reason.
Split routing by docket
One inbound number, one script tree, clean routing to firm CRM, co-counsel CRM, or PI-adjacent intake. Attribution preserved.
TCPA-clean by default
Live-agent pickup, verbatim consent, per-lead source and timestamp logging, no auto-dialers on outbound. Scripts reviewed by U.S. counsel.
Get a same-day callback
Lose fewer calls. Sign more cases.
Tell us about your firm. A bilingual intake specialist replies within one business hour, no obligation.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Why mass tort belongs in its own intake practice, not general PI
Mass tort intake looks nothing like standard PI intake. The volume shape is a stair-step — flat for weeks, then hundreds of calls in 48 hours the moment a TV or Meta burst converts — and each docket has a tight criteria matrix that a PI-trained agent will not enforce correctly without docket-specific training. Firms that run mass tort out of their general PI intake either drop the spike, sign non-qualifying leads, or both.
Sempull separates mass tort intake into a dedicated practice with docket-specific agent pods, per-docket script versioning, and TCPA disclosure language reviewed by U.S. counsel. The intake team on a Camp Lejeune call is not the same team on a hair relaxer call, because the criteria, the caller psychology, and the disclosure requirements are not the same.
Bilingual pickup is the single largest CPA leak in mass tort
Camp Lejeune, PFAS/AFFF, hair relaxer, talc, and social media harm campaigns generate 25–45% Spanish-dominant inbound depending on media mix and geography. English-only intake drops those callers within 15 seconds and they hang up before the lead is ever logged as qualified — which means the CPA leak is invisible on the media dashboard. Every Sempull agent handles English and Spanish on a single queue. First-ring pickup in the caller's language typically recovers 20–40% of a mass tort campaign's effective CPA.
The 30-day parallel-run pilot
Most firms start with a 30-day pilot on one docket — Camp Lejeune, Roundup, and hair relaxer are the most common — with Sempull picking up an equal split of the docket's inbound while the existing intake keeps running. At day 30 we compare qualified-lead rate, CPA per signed case, Spanish pickup rate, and after-hours miss rate. Every firm that has run the pilot has moved the full docket over inside 60 days.
How new dockets get onboarded
A new docket goes live in 5–7 business days: intake of the criteria matrix, script build, agent training pod, TCPA disclosure review with U.S. counsel, then a 48-hour parallel-run shakeout before we take primary traffic. Docket updates (statute rulings, MDL changes, new disclosure requirements) push into the live script the same day they land.
Mass tort intake — start a 30-day pilot
Run a parallel-pilot on one docket. Compare CPA at day 30.
Tell us the docket (Camp Lejeune, Roundup, hair relaxer, PFAS, CPAP, social media, talc, hernia mesh) and your current intake setup. A bilingual mass tort specialist replies within one business hour with a pilot plan — Sempull picks up an equal split, your existing intake keeps running, and we compare qualified-lead rate and CPA per signed case.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Common questions
What dockets do you actively intake for?+
Roundup / glyphosate, hair relaxer, PFAS / AFFF, Camp Lejeune, CPAP (Philips recall), social media harm, hernia mesh, and talc / talcum powder. New dockets are onboarded in 5–7 business days once we have the criteria matrix.
Can you intake for a new docket that isn't on your active list?+
Yes. Onboarding a new docket takes 5–7 business days: criteria matrix intake, script build, agent training pod, TCPA disclosure review with U.S. counsel, and a parallel-run pilot before we take primary traffic.
Do you replace our current intake or run alongside it?+
Most firms start with a 30-day parallel run — Sempull picks up an equal split of the docket's inbound while your existing intake keeps running, and we compare qualified-lead rate and CPA per signed case at day 30. Firms usually move the full docket over inside 60 days.
How do you handle jail-time-of-day and holiday surges from TV bursts?+
Elastic 24/7/365 coverage — no shift gaps, no holiday closures. The agent pool scales into TV, Meta, and connected-TV bursts without asking for two weeks of notice.
Can you route by docket to different co-counsel CRMs?+
Yes. One inbound number can split-route by docket: Roundup qualified leads to one aggregator's CRM, Camp Lejeune to another, PI-adjacent non-qualified leads to your firm's own PI intake. Attribution is preserved end-to-end.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.