Absorbs the spike
TV, Meta, YouTube, and native-ad bursts don't warn intake in advance. Sempull's agent pool scales into the burst so you actually pick up the leads you paid to generate.
Mass Tort Lead Generation
Every mass tort lead qualified, before your CPA blows up.
Mass tort intake that absorbs 5–20x normal call volume, qualifies against your case-criteria matrix on the first call, and pushes signed-ready leads into your CRM (or co-counsel's) in under 60 seconds. Bilingual, TCPA-compliant, built for Roundup, hair relaxer, PFAS/AFFF, Camp Lejeune, CPAP, social media, hernia mesh, and talc dockets.
- Elastic capacity — 5–20x volume without warning
- Case-criteria matrix enforced on every call
- Native English & Spanish on a single queue
- Sub-60-second push to your CRM or co-counsel's
- TCPA-compliant scripts reviewed by U.S. counsel
- Docket-specific: Roundup, PFAS, Camp Lejeune, CPAP, hair relaxer, talc
Qualifies to the matrix
Exposure dates, product ID, diagnosis, geography, statute-of-limitations — the criteria matrix is enforced live, so what hits your CRM is signed-ready, not noise.
Routes to the right desk
Qualified leads to co-counsel's CRM, PI-adjacent leads to your PI intake, non-qualified leads archived with the recording. One inbound flow, three clean outputs.
TCPA-clean by default
Live-agent pickup, verbatim consent capture, per-lead source and timestamp logging, no auto-dialers on outbound. Every recording is retrievable for audit.
Get a same-day callback
Lose fewer calls. Sign more cases.
Tell us about your firm. A bilingual intake specialist replies within one business hour, no obligation.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Why mass tort intake breaks a normal PI call center
A standard PI answering service is built for a steady inbound curve — a few dozen MVA and slip-and-fall calls a day, qualified against a broad PI matrix. Mass tort is the opposite shape: quiet, quiet, quiet, then 200+ calls in 48 hours the moment a TV burst or a Meta creative starts converting. If the intake floor is not staffed for that spike, the leads sit in voicemail and the CPA math breaks — you paid for the click, you paid for the call, and you did not pick up.
Sempull runs an elastic pool of agents trained on the active mass tort dockets (Roundup, hair relaxer, PFAS/AFFF, Camp Lejeune, CPAP, social media, hernia mesh, talc) and scales into the burst without asking for two weeks of notice. The unit economics of mass tort lead generation only work if intake actually answers.
The case-criteria matrix, enforced live on the first call
Every mass tort docket has a tight qualification matrix — exposure dates, product identification, diagnosis, geography, statute-of-limitations screen, prior representation. Miss any one on the first call and you either sign a lead you cannot use or you lose a caller who was actually qualified. Sempull builds the matrix into the script and enforces it in real time, with agents trained on the specific factual triggers that make a Roundup NHL claim different from a Camp Lejeune cancer claim different from a hair-relaxer uterine claim.
Non-qualified callers are handled with the same discipline: recorded, coded with the reason they missed the matrix, and archived so you can audit qualification monthly. If a matrix rule was too tight and cost you signed cases, you see it in the archive, not months later in a CPA review.
Bilingual first-ring pickup is where the biggest CPA leak sits
Camp Lejeune, PFAS/AFFF, hair relaxer, and talc campaigns generate a large share of Spanish-dominant inbound calls — often 25–45% depending on media mix and geography. English-only intake drops most of those callers within 15 seconds. That is the single largest recoverable CPA leak in mass tort lead generation, and it does not show up in the media dashboard because the calls never get logged as qualified leads. They just disappear.
Every Sempull agent handles English and Spanish on a single queue. The first ring is picked up in the caller's language, the qualification runs through in that language, and consent is captured in that language — no press-2 menu, no transfer, no Language Line.
TCPA-compliant paid-traffic intake, without the shortcuts
Mass tort is one of the most TCPA-scrutinized advertising categories in the U.S. legal market. Sempull's script and workflow are built around what a plaintiffs' TCPA class-action attorney would actually look for: live-agent pickup on every inbound (not IVR, not bot), verbatim consent language read on every recorded call, per-lead capture of source, timestamp, and consent scope, and no outbound auto-dialing beyond the scope the caller explicitly gave.
Every call is recorded and retained per your firm's retention policy, and every consent capture is retrievable for audit. Scripts are reviewed by U.S. counsel and updated whenever a docket-specific disclosure requirement changes.
Sub-60-second CRM handoff — to your system or co-counsel's
Qualified leads push to CASEpeer, Litify, Filevine, Clio Grow, Lawmatics, MyCase, PracticePanther, HubSpot, Salesforce, or a co-counsel's CRM in under 60 seconds via native integration or webhook. The payload includes the full qualification, the recording link, transcript, English summary, consent capture, and the media source so attribution is preserved through to signed retainer.
For firms that aggregate leads across multiple co-counsel arrangements, Sempull supports split routing per docket — Roundup qualified leads to one aggregator's CRM, Camp Lejeune to another, PI-adjacent non-qualified leads to your firm's own PI intake. One inbound number, one script tree, clean routing on the back end.
Active mass tort dockets we intake
Docket-specific qualification, not a generic script.
Roundup / glyphosate
NHL diagnosis, exposure years, product ID, prior settlement screen.
Hair relaxer
Product identification, use history, uterine/ovarian cancer diagnosis, timeline.
PFAS / AFFF
Occupational exposure (firefighter, military), cancer diagnosis, base geography.
Camp Lejeune
Presence dates 1953–1987, 30-day threshold, qualifying diagnosis, prior VA claim.
CPAP / Philips recall
Device model, use duration, respiratory or cancer diagnosis, recall registration.
Social media harm
Minor at exposure, platform, documented harm, parent/guardian consent capture.
Hernia mesh
Product/manufacturer ID, revision surgery, complication documentation.
Talc / talcum powder
Product use timeline, ovarian/mesothelioma diagnosis, exposure duration.
Running a docket we haven't listed? Send us the criteria matrix — we spin up docket-specific training in 5–7 business days.
Mass tort intake — request a docket audit
Send us your docket. We'll build the intake floor around it.
Tell us which mass tort docket you're running (Roundup, Camp Lejeune, hair relaxer, PFAS, CPAP, social media, hernia mesh, talc, or new). A bilingual mass tort specialist replies within one business hour with a criteria-matrix audit and a 30-day parallel-run proposal.
- Reply within one business hour
- 30-min intake audit on the first call
- Month-to-month, no setup fees
Common questions
What makes mass tort lead generation different from PI lead generation?+
Volume shape and unit economics. A mass tort campaign (Roundup, hair relaxer, PFAS/AFFF, Camp Lejeune, CPAP, social media, hernia mesh, talc) fires 5–20x normal call volume in a few days, and CPA only works if intake qualifies against a tight case-criteria matrix on the first call. Miss the criteria window and either you sign junk leads or you pay for leads you never sign.
Do you qualify against the co-counsel or aggregator's criteria matrix?+
Yes. We build the criteria matrix (exposure dates, product identification, diagnosis, geography, statute-of-limitations screen) into the script and enforce it on every call. Only leads that match the matrix push to your CRM — the rest are flagged, recorded, and archived so you can audit the qualification later.
Can you push qualified leads into a co-counsel's CRM instead of ours?+
Yes. We push to CASEpeer, Litify, Filevine, Clio Grow, Lawmatics, MyCase, PracticePanther, HubSpot, or a co-counsel's CRM in under 60 seconds via native integration or webhook. Some clients split routing — qualified leads to co-counsel, non-qualified but PI-adjacent leads to the firm's own PI intake.
How do you handle TCPA compliance on paid mass tort traffic?+
Every inbound call is answered by a live agent (not a bot), consent language is read verbatim on every recorded call, and we log the source, timestamp, and consent capture per lead. On outbound follow-up we honor the caller's expressed consent scope only — no scrubbing, no auto-dialers, no shortcuts. Scripts are reviewed by U.S. counsel.
Can you absorb a spike from a TV or paid social burst?+
Yes. Sempull runs an elastic agent pool trained on the active mass tort dockets, so a firm running a Roundup TV burst or a Camp Lejeune Meta campaign can add 5–20x normal capacity for the run without warning us weeks in advance. The unit economics of mass tort marketing only work if intake actually picks up during the spike.
Do you support bilingual mass tort intake?+
Yes. A significant share of Camp Lejeune, PFAS, hair relaxer, and talc callers are Spanish-dominant, and the largest CPA leaks in mass tort come from English-only intake dropping those callers. Every Sempull agent handles English and Spanish on a single queue — first-ring, no press-2, no transfer.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.