Virtual legal receptionist services without hiring a front desk.

A virtual receptionist handles every inbound call — new prospects, existing clients, opposing counsel, vendors. An intake specialist only handles new prospects. Most firms benefit from a hybrid: receptionists triage, intake specialists qualify.

Yes, with appropriate read or read/write permissions you grant. We integrate with Clio, MyCase, Filevine, Lawmatics, Calendly, Acuity, Google Calendar, and Outlook.

Our receptionists are trained specifically for U.S. law firms — they know how to handle opposing counsel calls, court calls, jail calls, conflict checks, and TCPA-aware messaging. Generic VR services are not.

Sempull plans for virtual legal receptionist coverage start at a flat monthly rate with no per-minute billing surprises. Most solo and small firms pay 60–75% less than the fully-loaded cost of a full-time in-house receptionist (salary + benefits + PTO coverage + training).

Yes. We sign confidentiality agreements with every firm, our receptionists are trained on attorney-client privilege and work-product doctrine, and all call recordings and message data are encrypted at rest and in transit.

Standard onboarding is 3–5 business days. We document your intake script, conflict-check workflow, calendar rules, and CRM mappings, then run a parallel test day before forwarding live traffic.

A Sempull virtual legal receptionist answers every inbound call live, identifies the caller (new prospect, existing client, opposing counsel, court, vendor), and routes accordingly. For new prospects, they run the intake script, complete conflict checks, qualify the matter, and book the consult. For existing clients, they handle status updates, payment questions, and document requests using the permissions you grant in your case management system. For opposing counsel and courts, they take structured messages with matter references and urgency tags. All of this happens in English or Spanish, on the first ring.

A loaded in-house receptionist runs $70–95K/year for 40 hours of coverage, plus turnover risk, PTO gaps, training overhead, and no bilingual capability unless you pay a premium. A Sempull virtual legal receptionist covers 24/7 including nights, weekends, and holidays — in English and Spanish — for a fraction of that cost, with no HR overhead. For solo and small firms, the math almost always favors the virtual model, especially when you factor in the revenue captured from after-hours calls that would otherwise hit voicemail.

Yes. Every Sempull virtual legal receptionist is native-level in English and Spanish. Spanish-speaking callers are not transferred, queued, or handed to a translation app — the first agent who answers can run the entire interaction in Spanish, including conflict checks, intake, consult booking, and existing-client status calls. Bilingual coverage is included at every plan tier, not an add-on.

Clio (Manage and Grow), MyCase, Filevine, Lawmatics, Litify, CASEpeer, Smokeball, PracticePanther, and HubSpot for case management; Google Calendar, Outlook, Calendly, and Acuity for scheduling. Your virtual legal receptionist writes structured intake tickets and calendar events directly into these systems — you never have to copy-paste from an email summary.

Yes. All calls are recorded on encrypted infrastructure, every receptionist is trained on attorney-client privilege and the work-product doctrine, and we sign confidentiality agreements and BAAs on request. Access to your case management system is scoped to the minimum permissions needed, and we support SSO and audit logging on request.