Handles everyone who calls
Not just new leads — existing clients, opposing counsel, courts, process servers, vendors. Each routed correctly.
Virtual Legal Receptionist
A bilingual front desk without the front desk.
Sempull's virtual legal receptionists answer every inbound call, triage prospects from existing clients, manage attorney calendars, and route opposing counsel to the right paralegal — all in English and Spanish, all without you hiring.
- Live bilingual answer on every ring
- Triage: new prospects, existing clients, OC, vendors
- Calendar management on attorneys' actual calendars
- Message taking with structured, searchable fields
- Existing-client request handling (status, payments, docs)
- Email & web-form follow-up
Bilingual on every interaction
Spanish-speaking clients reach a Spanish-speaking receptionist on the first ring. No transfers, no waiting.
Calendar discipline
Books consults, reschedules conflicts, and respects attorney blocks. Integrates with Clio, Calendly, Acuity, Google, Outlook.
Structured messages
Every message captured into a structured ticket (caller, matter, urgency, callback time) — not a paragraph of free text.
What a virtual legal receptionist actually does for your firm
A modern law firm's phone line is far more than a sales channel. It's where existing clients ask about case status, where opposing counsel calls about discovery, where court clerks confirm hearings, where process servers leave updates, and yes — where new prospects walk in. A virtual legal receptionist handles all of it: answering live, identifying who's calling, and routing or messaging accordingly.
Sempull's virtual legal receptionists are trained specifically for U.S. law firms. They know the difference between a conflict-check question, a billing question, and a discovery deadline call — and they know how to handle each without pulling a paralegal off billable work.
Bilingual by default, not bilingual on request
Many virtual receptionist services advertise 'bilingual support' but really mean 'we'll transfer to a translator.' Sempull's receptionists are native-level in English and Spanish. The first agent who answers can run the entire conversation in either language — including conflict checks, consult booking, message-taking, and existing-client status updates.
Common questions
What's the difference between a receptionist and an intake specialist?+
A virtual receptionist handles every inbound call — new prospects, existing clients, opposing counsel, vendors. An intake specialist only handles new prospects. Most firms benefit from a hybrid: receptionists triage, intake specialists qualify.
Can the receptionist access our calendars and case management system?+
Yes, with appropriate read or read/write permissions you grant. We integrate with Clio, MyCase, Filevine, Lawmatics, Calendly, Acuity, Google Calendar, and Outlook.
How is this different from a generic virtual receptionist?+
Our receptionists are trained specifically for U.S. law firms — they know how to handle opposing counsel calls, court calls, jail calls, conflict checks, and TCPA-aware messaging. Generic VR services are not.
Ready to stop sending paying clients to voicemail?
Book a 30-minute discovery call. We'll map your current intake flow, find the leaks, and show you exactly how a bilingual team would plug them — no commitment.